Toucon Consulting

Job openings for customer care representative in mumbai

Customer Care Representative


Good Communication Skills – Written English
O Be Able to Understand the Customer Query and Provide the Optimum
resolution and At the Same Time Upsell other Products/services of the Client
the Term “customer” Would Describe Someone Who Would Wish to Avail
services of the Client or Require Help with a Service of the Client Which He/she
might have Purchased
Patience – a Key Aspect of the Job. Customers May Not Always Be Tech Savvy
and Might Take Their Own Time to Articulate Their Query
Confidence – Sales is all About Convincing a Potential Customer to Go in For
the Value Added Service Offered By the Client
Retention – It is Very Important to Be Aware of the Policies Laid Down By The
client and also Be Aware of Any Product Updates Which Come from the Client.
effectively, Absorbing and Retaining Content Delivered Throughout the Training
period and also Being Able to Clear Assessments Conducted During That
particular Period
Flexibility – Individuals for Now Should Be Flexible to Work in a Permanent Night
shift – 11:30 Pm to 8:30 am Ist Window with 2 Rotational Weekly Offs
Multitasking – Individuals Would Be Expected to Work On Multiple Queries At
the Same Point of Time, Which Would Demand a Very High Level of Multi-tasking

Experience 0 - 8 Years
Salary 2 Lac To 3 Lac P.A.
Industry ITES / BPO / KPO / LPO / Customer Service
Qualification Other Bachelor Degree
Key Skills customer care customer support customer handling

About Company

Contact Person Mr. Parekh Akash
Address Block/B, 307/A, Radhe Kishan Villa, Above SBI Bank, Near Govindwadi, Isanpur
Mobile 9979151617
Email ID

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